to999's Privacy Policy

1. Scope of Data Collection

We may collect the following types of information when you register and use the to999 platform:

1.1 Registration Information

Information you provide when opening an account, such as your name, email address, date of birth, mobile number, and residential details. This information is essential for verifying your identity and managing your account.

1.2 Financial Information

We collect payment-related information to process transactions, such as your bKash, Nagad, or Rocket mobile number and transaction history. Your full account PIN or password is never stored.

1.3 Usage Information

We automatically collect certain information to monitor your activity on the platform, such as:

• IP address and device type
• Browser version and operating system
• Time and duration of visits to the platform
• Pages visited and links clicked
• Cookie and session data

1.4 Identity Verification Information

As part of the KYC (Know Your Customer) process, we may collect copies of government-issued identity documents, such as your National Identity Card (NID) or passport. This is done solely to ensure the security of your account and to prevent unauthorized use.

2. Purpose of Data Use

We use the information we collect for the following purposes:

• Account Management: Registering, verifying, and keeping your account active.
• Transaction Processing: Completing deposit and withdrawal requests quickly and securely.
• Customer Support: Resolving your issues via 24/7 live chat and email.
• Security: Preventing fraud, money laundering, and unauthorized access.
• Legal Compliance: Adhering to applicable laws and regulations.
• Service Improvement: Analyzing user behavior to improve the platform experience.
• Promotional Communications: Sending offers, bonuses, and updates with your consent.

We never sell or rent your information to marketing third parties without your explicit consent.

3. Data Sharing and Disclosure

to999 gives the highest priority to the confidentiality of your personal information. Information is shared with third parties only in the following circumstances:

3.1 Service Provider Partners

Technology and payment partners under contract with us, such as payment gateway operators, receive only the information necessary to provide the specified service. They are required to maintain the same privacy standards.

3.2 Legal Obligations

We may be required to disclose information pursuant to court orders, lawful requests from government or regulatory bodies, or applicable law. In such cases, we will attempt to notify you as far in advance as possible.

3.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, user data may be transferred. However, the new entity will also be required to comply with this privacy policy.

3.4 Security-Related Situations

We may disclose information where necessary to prevent fraud, deception, or other illegal activity.

4. Data Security Measures

to999 uses industry-standard technology and practices to protect your data:

• SSL/TLS Encryption: All data transfers between you and our servers are fully encrypted.
• Secure Data Storage: Personal and financial information is stored on secured servers where unauthorized access is strictly prohibited.
• Access Controls: Only authorized personnel have access to the information they need.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: An additional verification layer is used to protect your account.

However, no data transmission over the internet can be guaranteed to be 100% secure. We are committed to ensuring the highest level of protection, but we cannot guarantee complete security.

5. Cookie Policy

The to999 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the platform.

5.1 Use of Cookies

• Essential Cookies: Required for login sessions and core platform functionality.
• Functional Cookies: Remember your preferences, language settings, and account customizations.
• Analytical Cookies: Analyze platform usage patterns to help improve the service.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

6. Data Retention Period

We retain your personal information only for as long as necessary:

• All information is retained while your account is active.
• After an account is closed, financial transaction records are kept for a specified period as required by law.
• Information relevant to fraud prevention and dispute resolution may be kept for an extended period.
• Certain information is required to be kept for a defined period as directed by regulatory authorities.

Once the need has passed, we securely delete or anonymize your information.

7. Your Rights

You have the following rights over your own information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that information.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. We will make the correction as quickly as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may be retained due to legal or regulatory obligations.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will respect your request in such cases.

7.5 Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.

8. Protection of Minors

The to999 platform is intended only for individuals aged 21 or older. We do not intentionally collect any personal information from minors.

If we are informed that a minor has provided information, we will immediately delete that information and close the associated account. Age verification measures are in place at the time of registration.

9. Third-Party Links and Services

Transactions on the to999 platform are handled through third-party payment services such as bKash, Nagad, and Rocket. These services have their own privacy policies and we are not responsible for their use of information.

We recommend that you read the privacy policies of these third-party services separately and stay informed.

10. International Data Transfers

Our servers and partner organizations may be located in various countries. When transferring data, we ensure that applicable data protection laws are followed and that adequate protection of your information is maintained.

Appropriate contractual safeguards are in place for international transfers.

11. Policy Changes

We may update this privacy policy from time to time. When significant changes are made, we will:

• Post a notice on the platform.
• Inform registered email addresses about the update.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after changes are made will be considered your agreement to the new policy. We therefore recommend reading this policy regularly.

12. Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact us: